This page helps patients and families prepare for a hospital visit and understand how to access services safely and smoothly.
Confirm your appointment, know your clinic, bring identification, previous medical records, current medications, HMO card if applicable and payment method where required.
Follow registration and triage instructions, provide accurate information, ask questions where unclear, and inform the care team about allergies, medications, pregnancy, chronic conditions or recent hospital admissions.
Keep prescriptions, results, follow-up dates and discharge instructions. Contact the hospital if you experience worsening symptoms or unclear instructions.
Confirm eligibility, provider access and pre-authorisation rules before planned care. Some services may require approval before treatment.
Patients and visitors are expected to respect staff, other patients, confidentiality, hospital property and infection prevention rules.