LifeCome Hospitals is committed to treating patients with dignity, respect and fairness while asking patients and visitors to use services responsibly.
Patients have the right to respectful care, privacy, confidentiality, clear information, informed consent, participation in care decisions, reasonable pain assessment, complaint channels and safe clinical practice within available service scope.
Patients should provide accurate information, follow clinical instructions, respect staff and other patients, protect appointment times, comply with hospital policies, pay approved charges or provide valid payer details, and report changes in condition promptly.
Patients should receive understandable explanations of proposed care, risks, benefits and alternatives where applicable. Consent should be obtained for procedures according to clinical and legal requirements.
Medical information is confidential and should be accessed only by authorised personnel or shared according to consent and applicable law.
If patients believe their rights have not been respected, they can use the complaints and feedback process without fear of retaliation.