Complaints & Patient Feedback
Delay, poor communication, billing concerns, HMO verification issues, provider conduct, confidentiality concerns, infection prevention concern, medication issue, appointment problem, facility issue, safety concern or positive feedback.
A complaint should be acknowledged, reviewed by the appropriate team, investigated where necessary and responded to within an approved timeframe. Serious clinical or safety concerns should be escalated immediately.
Patient name, hospital number if available, date of incident, location, staff or department involved, description, supporting documents and preferred contact method.
Feedback will be handled respectfully and shared only with teams required to review or resolve the issue.
Patients should be able to raise concerns without fear. Responsible complaints are part of a safe healthcare culture.