LifeCome Hospitals treats patient information as confidential. Medical records should be created, stored, accessed and shared only for lawful, clinical, operational and approved purposes.
Records support safe care, continuity, referrals, prescriptions, investigations, billing, HMO claims, audit and regulatory requirements.
Patient information should be accessed only by authorised personnel and shared only according to consent, clinical necessity, legal obligation or approved operational requirements.
Patients should understand when information may be shared with family members, HMO providers, diaspora sponsors, employers or external clinicians. Adult patient consent is essential.
Patients may request copies of records through approved procedures, identity verification and applicable rules.
Where digital portals or AleraAI workflows are used, appropriate access controls, audit trails, privacy notices and data protection safeguards should apply.